In effect starting on November 1st 2013
Renoquotes.com respects your right to privacy and will do its best to earn your trust. Any personal information that you send us is treated with the utmost care. Renoquotes.com has developed this policy in order to demonstrate its commitment to protecting the private life of all its users.
This policy describes all the personal information that we gather when you use this Website, the modifications that you can apply to the personal information and that you transmit to us, the use we make of it and the measures we take to protect it.
Renoquotes.com complies with all the laws and rules that are in effect in Quebec and Canada, pertaining to the right to private life, including the Act Respecting the Protection of Personal information in the Private Sector (Quebec).
What is the information concerning me that Renoquotes.com gathers and how is it used?
We gather two types of information about our Website users: personal data and non-personal data.
Personal data is information that identifies a specific user. When you partake in certain activities on the Website, such as creating an account, filling out a service request, publishing an evaluation, sending comments to us or our contractors, asking for information about our services, submitting an affiliate agreement or applying for a job (hereafter referred to as “identification activities”), we might ask you to provide certain pieces of information about yourself. Your cooperation in these identification activities is optional. However, if you decide to take part in one of these Identification activities, we can ask you to provide a certain amount of personal information concerning yourself, such as your first and last name, postal address, email and phone number.
If you send a service request, you must fill in a form in which you will have to provide personal information, such as your first and last name, your postal address and email, your gender and a description of the renovation project and services that you are requesting. Renoquotes.com gathers and uses your personal information in order to better meet your needs and to make your experience with Renoquotes.com even more enjoyable. The personal information that you transmit will be used for the following purposes:
- Treating, carrying out and doing follow-ups for your service request.
- Ensuring the exactitude of our documents to give the most accurate answers to your requests and to provide communications that reflect your needs.
- Facilitating your experience on our Website.
- Conducting a market analysis to make changes to our Website, as well as our products and services.
- Satisfying the requirements relating to safety or any other provision included in laws and regulations, in order to identify oneself and to prevent any fraudulent transactions or improper uses of the Website.
- Applying our Conditions of use.
- Sending you satisfaction surveys.
- Sending you general information concerning marketing, products and services, our commercial partners as well as any special promotions.
- Allowing you to send us testimonies regarding your experience with your contractor, as well as suggestions or any other comment.
- Applying for a job in our company.
Renoquotes.com does not intentionally gather personal data from children that are under 13 years old. If a person under the age of 13 sends us personal information and we are made aware of this fact, within a reasonable delay, we will remove all this information from our Website.
Non-personal data is information that cannot identify a specific User. This type of information may include things such as the Uniform Resource Locator (“URL”) of the website you visited before you came on our Website, the URL of the website you will visit after you leave our Website, the type of web navigator you use, as well as your Internet Protocol (“IP”) address. We, and/or our Third-party suppliers and advertisers, can automatically store this information when you visit our Website by using electronic tools such as Cookies, web beacons or Pixel tags.
We use this type of non-personal data to solve computer problems, to manage the Website, to analyze trends, to gather demographical information, to comply with laws that are currently in effect and to cooperate with organizations whose role it is to apply the law. We can also communicate this information to our third-party suppliers and authorized advertisers to ensure the overall efficiency of our ad content and online programming.
How can I access any information concerning me and how can I correct any mistakes that it may contain?
You can remove yourself from our mailing list at any moment by listing yourself on our opt-out list. In order to so, follow the instructions that you will find in our emails or on our Website. If you wish to stop receiving our emails, we will respect your choice and this, in a permanent manner, unless you send us a written request which specifies the opposite. You can also remove yourself from any program to which you are subscribed, stop receiving mail, evaluations and comments, updates where you will update your personal information by contacting us. You will find our contact information at the bottom of the page. Renoquotes.com will answer any requests for updates and this, always following a reasonable delay.
Will Renoquotes.com share my personal information to other parties?
Renoquotes.com shares your personal data to contractors which are a part of its network, in order for them to contact you so they can offer their services. We do not share any personal information to any third-party entities which are not connected to Renoquotes.com However, we do share non-personal data (information that cannot be associated with a specific person) relating to the demographic profile of our clientele to third-party entities which are not connected to Renoquotes.com
Affiliated companies and franchises
Renoquotes.com reserves the right to transfer your personal information if ever a part of the company or the whole company is sold and a part or all of the company’s assets are transferred.
We may also share your personal information with our service suppliers, who provide the necessary support to ensure the proper functioning of Renoquotes.com, such as the companies that manage our emails, our secure online payments and marketing research firms. Each of these suppliers is contractually bound to observe the privacy of the personal information that they receive from us and they are forbidden from using it for any reason other than that of providing their services to Renoquotes.com
Laws and rights as recognized by law
We can also share your personal information when required by law, for example, in the case of a government request or when we believe that it is necessary to do so in order to uphold our legal rights and our intellectual property rights.
In order to protect our clients and Renoquotes.com against theft or fraud, we may possibly have to communicate information to other organizations (including organizations that are in charge of applying the law).
If you display your personal information or that of another person on our Website, or if you communicate it to others, please know that we cannot control the manner in which it will be used by the people that will take hold of said information. We encourage you to be prudent in choosing the type of information that you display on our Website.
How is my personal information protected?
Renoquotes.com employs reasonable safety measures, including a firewall, unlimited access to protect personal information that you transmit against data loss, improper use or alteration. Any information that is gathered by Renoquotes.com through our websites is stored on secure servers belonging to a third-party host.
We reserve the right to modify this declaration on the protection of personal data at all times. Please check it regularly. If we bring any important changes to this policy, we will let you know here.
How can I communicate with Renoquotes.com?
If you have any comments or questions about the personal data that we gather, please communicate with Renoquotes.com through one of the following methods:
240-6750 De l'Esplanade, Montreal, Qc, H2V 4M1