Toronto - Calgary - Edmonton - Montreal - Ottawa - Halifax - Quebec - Windsor

Renoquotes.com's privacy policy

In effect starting on November 1st 2013

Renoquotes.com respects your right to privacy and will do its best to earn your trust. Any personal information that you send us is treated with the utmost care. Renoquotes.com has developed this policy in order to demonstrate its commitment to protecting the private life of all its users.

This policy describes all the personal information that we gather when you use this Website, the modifications that you can apply to the personal information and that you transmit to us, the use we make of it and the measures we take to protect it.

Renoquotes.com complies with all the laws and rules that are in effect in Quebec and Canada, pertaining to the right to private life, including the Act Respecting the Protection of Personal information in the Private Sector (Quebec).

Renoquotes.com will use your private information only for the purposes that are described in this privacy policy, unless we have obtained your written consent to that end.

What does this privacy policy cover?

This privacy policy applies to the Renoquotes.com Website. This policy regulates the way we treat our clients’ personal information and specifies what type of personal information we gather, how and in which context we use it, and how to contact Renoquotes.com to get more information about this privacy policy. On the Renoquotes.com Website, you will find several links to other private sites. When you choose to click on one of these links, the requested page will open in another window. You will then leave the Renoquotes.com website; the information exchanged on this new site will not be protected by our privacy policy.

What is the information concerning me that Renoquotes.com gathers and how is it used?

We gather two types of information about our Website users: personal data and non-personal data.

Personal data

Personal data is information that identifies a specific user. When you partake in certain activities on the Website, such as creating an account, filling out a service request, publishing an evaluation, sending comments to us or our contractors, asking for information about our services, submitting an affiliate agreement or applying for a job (hereafter referred to as “identification activities”), we might ask you to provide certain pieces of information about yourself. Your cooperation in these identification activities is optional. However, if you decide to take part in one of these Identification activities, we can ask you to provide a certain amount of personal information concerning yourself, such as your first and last name, postal address, email and phone number.

If you send a service request, you must fill in a form in which you will have to provide personal information, such as your first and last name, your postal address and email, your gender and a description of the renovation project and services that you are requesting. Renoquotes.com gathers and uses your personal information in order to better meet your needs and to make your experience with Renoquotes.com even more enjoyable. The personal information that you transmit will be used for the following purposes:

  • Treating, carrying out and doing follow-ups for your service request.
  • Ensuring the exactitude of our documents to give the most accurate answers to your requests and to provide communications that reflect your needs.
  • Facilitating your experience on our Website.
  • Conducting a market analysis to make changes to our Website, as well as our products and services.
  • Satisfying the requirements relating to safety or any other provision included in laws and regulations, in order to identify oneself and to prevent any fraudulent transactions or improper uses of the Website.
  • Applying our Conditions of use.
  • Sending you satisfaction surveys.
  • Sending you general information concerning marketing, products and services, our commercial partners as well as any special promotions.
  • Allowing you to send us testimonies regarding your experience with your contractor, as well as suggestions or any other comment.
  • Applying for a job in our company.

Renoquotes.com does not intentionally gather personal data from children that are under 13 years old. If a person under the age of 13 sends us personal information and we are made aware of this fact, within a reasonable delay, we will remove all this information from our Website.

Non-personal data

Non-personal data is information that cannot identify a specific User. This type of information may include things such as the Uniform Resource Locator (“URL”) of the website you visited before you came on our Website, the URL of the website you will visit after you leave our Website, the type of web navigator you use, as well as your Internet Protocol (“IP”) address. We, and/or our Third-party suppliers and advertisers, can automatically store this information when you visit our Website by using electronic tools such as Cookies, web beacons or Pixel tags.

We use this type of non-personal data to solve computer problems, to manage the Website, to analyze trends, to gather demographical information, to comply with laws that are currently in effect and to cooperate with organizations whose role it is to apply the law. We can also communicate this information to our third-party suppliers and authorized advertisers to ensure the overall efficiency of our ad content and online programming.

How can I access any information concerning me and how can I correct any mistakes that it may contain?

You can remove yourself from our mailing list at any moment by listing yourself on our opt-out list. In order to so, follow the instructions that you will find in our emails or on our Website. If you wish to stop receiving our emails, we will respect your choice and this, in a permanent manner, unless you send us a written request which specifies the opposite. You can also remove yourself from any program to which you are subscribed, stop receiving mail, evaluations and comments, updates where you will update your personal information by contacting us. You will find our contact information at the bottom of the page. Renoquotes.com will answer any requests for updates and this, always following a reasonable delay.

Will Renoquotes.com share my personal information to other parties?

Renoquotes.com shares your personal data to contractors which are a part of its network, in order for them to contact you so they can offer their services. We do not share any personal information to any third-party entities which are not connected to Renoquotes.com However, we do share non-personal data (information that cannot be associated with a specific person) relating to the demographic profile of our clientele to third-party entities which are not connected to Renoquotes.com

Affiliated companies and franchises

We may exchange information (including personal information that makes it possible to identify you personally) that you provide to us, to some of our affiliated companies (“Affiliates”). As part of this privacy policy, “Affiliates” refers to any person or entity that directly or indirectly manages, is managed or is under the common control of Renoquotes.com, whether it be by right of ownership or otherwise. Any information concerning you that we send to our Affiliates will be treated by these Affiliates in accordance with this privacy policy, as these affiliated companies are subject to the same privacy policy.

Company sale

Renoquotes.com reserves the right to transfer your personal information if ever a part of the company or the whole company is sold and a part or all of the company’s assets are transferred.

Service suppliers

We may also share your personal information with our service suppliers, who provide the necessary support to ensure the proper functioning of Renoquotes.com, such as the companies that manage our emails, our secure online payments and marketing research firms. Each of these suppliers is contractually bound to observe the privacy of the personal information that they receive from us and they are forbidden from using it for any reason other than that of providing their services to Renoquotes.com

Laws and rights as recognized by law

We can also share your personal information when required by law, for example, in the case of a government request or when we believe that it is necessary to do so in order to uphold our legal rights and our intellectual property rights.

Fraud prevention

In order to protect our clients and Renoquotes.com against theft or fraud, we may possibly have to communicate information to other organizations (including organizations that are in charge of applying the law).

Others

If you display your personal information or that of another person on our Website, or if you communicate it to others, please know that we cannot control the manner in which it will be used by the people that will take hold of said information. We encourage you to be prudent in choosing the type of information that you display on our Website.

How is my personal information protected?

Renoquotes.com employs reasonable safety measures, including a firewall, unlimited access to protect personal information that you transmit against data loss, improper use or alteration. Any information that is gathered by Renoquotes.com through our websites is stored on secure servers belonging to a third-party host.

Use of Cookies

Renoquotes.com may gather and stock your information using cookies that are collected when you visit our Website. A cookie document contains your computer’s IP address and the name of your computer. The name of your computer connects any command executed on our website to your personal information. Therefore, thanks to the cookies, we can adapt to the customer’s experience and improve our services. For example, we can use cookies to keep your shopping carted updated or to know the time and duration or your visit, as well as the pages you have consulted on our website. Renoquotes.com also uses invisible pixels in its emails to track the traffic from certain emails to specific pages on our Website. If you have any concerns with regards to cookies, you can modify your navigator’s settings to be informed whenever you get one. Cookies used by Renoquotes.com on its websites serve exclusively to make your navigation experience easier and will not be used to obtain or reveal any personal information such as your address, phone number or credit card information. We will not exchange our cookies with third-party entities.

Our servers automatically gather the following information: type of navigator, operating system, visited page, reference site address, client’s domain name, IP address, internet activity and time of day. In other words, we use cookies to gain a better understanding of our customers and their habits.

Will Renoquotes.com update their privacy policy?

Last modifications applied on November 1st 2013. Renoquotes.com reserves the right to modify this privacy policy at all times. If we apply any modifications to our privacy policy, we will publish these modifications in this privacy policy document, as well as in any other place that we deem appropriate, in order for you to be made aware of which pieces of information we gather, how we do it and in which circumstances (if such is the case) we share the information.

We reserve the right to modify this declaration on the protection of personal data at all times. Please check it regularly. If we bring any important changes to this policy, we will let you know here.

How can I communicate with Renoquotes.com?

If you have any comments or questions about the personal data that we gather, please communicate with Renoquotes.com through one of the following methods:

By mail:
Privacy officer
Renoquotes.com
7275 St-Urbain, B-01
Montreal, Québec
H2R 2Y5

By email:
pro@soumissionrenovation.ca

 

Number of projects submitted
40232
Number of contractors in our network
5489
Average time for an answer
One hour